Community Bank & Trust is under new management and it is on this page that you will get the latest updates, notices, and all of the legal documents that go with a change in ownership. Of course, if you have any question, just call us directly, at 334-738-5322. We'll be happy to talk to you and help you with anything you may need regarding your banking.
Customer notices
We are delighted to announce an exciting new chapter in the history of Community Bank & Trust - Alabama. We want to extend our warmest welcome to each and every one of you as we embark on this journey together. Community Bank & Trust – Alabama, has been acquired by LS Investor Group, LLC and the new bank will soon be known as LifeSteps Bank & Trust. This is a strategic move that promises to bring enhanced services and opportunities for all our valued customers.
We understand that change can sometimes be unsettling, especially when it comes to financial institutions that hold such an important place in your life. Rest assured, our primary commitment remains to you, our valued customers. Not every acquisition is seamless, but we will work hard to make sure the the transition will be carefully managed to ensure that your banking experience remains uninterrupted and, in time, even more beneficial than it is now.
LS Investor Group shares our commitment to maintaining the highest standards of service, security, and customer satisfaction. With this transition, you can expect to see a continuation of the personalized attention and an enhancement of the financial solutions that you have come to rely on from Community Bank & Trust.
To make this transition as smooth as possible, we want to emphasize our dedication to communication. Over the coming weeks, our management team will be reaching out to you with updates and information regarding any changes or enhancements that may affect you. Our goal is to keep you well-informed and comfortable every step of the way. In the last month or two, your bankers have been working hard, undergoing training with new systems and products.
We encourage you to reach out to us with any questions, concerns, or feedback you may have during this transition period. Your input is invaluable to us, and we are here to address any queries you might have.
Thank you for placing your trust in Community Bank & Trust and for being a part of our extended family and we look forward to the exciting possibilities that LifeSteps Bank & Trust will bring. Together, we will continue to provide you with the exceptional banking experience you deserve.
Warm regards,
Your Community Bankers
LifeSteps Bank & Trust, doing business as Community Bank & Trust – Alabama (for the time being!)
frequently asked questions - faqs! as new questions come up, we will post them here, so please make this your first resource when you want to get an update on the bank.
Why is the bank management changing?
The Georgia parent of Community Bank & Trust was focusing its energy on the Georgia market and felt that selling the Alabama bank would free up both banks to grow independently of the other. Alabama native and CEO Hill Womble identified the opportunity that acquiring Community Bank & Trust Alabama would bring not only to Union Springs but to Alabama. With a group of Investors led by Henry Ford (not related to the Ford automotive family), they secured the approval of the Georgia parent and the regulators.
What does this management change mean to me?
You’ll hardly know anything has changed at first. You will still see almost all the same people you always have. As time goes by, things will change, though. Over the first 12 months, we will be updating our systems for deposits, loans, and other products to bring the latest technology to the bank. As these changes occur, you will receive written notice of what will be happening and how it may impact you. We’ll be telling our associates all about those changes, so feel free to ask them, too!
Will I continue to work with the same staff at the same location?
We expect so! Changes to the staff will be minimal. Some employees may have different responsibilities, but you will still see the same, friendly people you have seen in the past, and the bank location will not change.
I’m not seeing some of the employees I’m used to seeing. Where are they?
Not to worry. We will be implementing many system changes that will require all of our associates, including management, to learn about the new products and procedures that will be implemented. They are either at another location, in an office, or in our Training Room upstairs.
While we are putting these products and systems in place, there may be delays in getting some of your banking done. We are asking that you be patient with the bank and our associates as we put everything in place. At the end of the day, we expect that all of our changes will help things move faster and more efficiently, allowing us to make things easier for you.
Will there be other locations?
In the future, we have plans to expand into more markets, but not in the near term.
Will this change my account(s) and the way I conduct my banking?
No.
Will my account or routing number change?
No.
Will I need to get new checks and deposit slips for my account?
No.
Will my online/mobile banking be impacted?
At this point, the bank does not offer mobile banking, but we will! For online banking, there won’t be immediate changes but there will be upgrades over time.
Will my loan number change?
No.
Will my interest rate change for my loan?
You will continue to pay the rate as stated in your loan agreement.
Will I be able to view my past statements?
Of course! The bank will be saving all bank statements electronically for the past 7 years.
How much account transaction history will be available?
The same history you can get now – 7 years.
Will I get a new debit card?
You bet, but not right away. As we progress in the system upgrades, we will be issuing new debit cards that are chip-enabled, giving you greater security in your day-to-day debit card transactions.
Will my direct deposits and automatic payments need to be changed?
No.
Will my statements arrive on the same date as usual?
Yes.
Who will be servicing my loan?
That’ll be Mr. Bryant, Ms. Connie or Ms. Renai. And sometimes Ms. Tiffany can jump in to help out.
My loan payment is automatically deducted from my deposit account; will that continue?
Yes.
Will the branch hours change?
Not that we are thinking about. If you think they need to change, let us know.
Will you still offer drive-through banking?
Absolutely! We’ll even try to get that speaker fixed in the second lane so you can understand what we’re saying.
Come back to the page to see any updates to our FAQs and for any new announcements that will come out from time to time. Thank YOU for being our customer!